Terms & conditions

The terms your subscription actually runs on.

Written to be read once and understood — what you are buying, what happens if a payment is missed, who owns the data, and how either side walks away.

Last updated 7 August 2026

The agreement

These terms are between Smarties & Cookies Technologies Pvt. Ltd ('we', 'us') and the business that creates a SalonQube company account ('you'). Creating an account, or using the platform, means you accept them.

If you are agreeing on behalf of a company, you confirm you are authorised to bind it. The person who creates the owner account is treated as authorised until you tell us otherwise in writing.

What the service is

SalonQube is a hosted salon management platform: point-of-sale billing, appointments, inventory, staff and payroll, expenses, assets and reporting, across one or many branches. It is available in a browser and as a desktop application for Windows, macOS and Linux.

We may add, change or retire features. If we remove something you depend on, we will give you reasonable notice — and if the removal materially reduces what you are paying for, you may cancel and receive a pro-rata refund for the unused part of your current cycle.

Accounts and access

The owner account is the root of your company. It creates branches and issues the admin and branch logins.
You are responsible for everything done under your accounts. Keep credentials confidential and do not share a single login between people — the activity log attributes actions to an account, and shared logins destroy that record.
Enable two-factor authentication on branches that handle cash. It is available in the owner panel and we strongly recommend it.
Tell us promptly if you believe an account has been compromised.
Do not attempt to access another company's data, probe the platform for vulnerabilities without written permission, or use automated means to scrape it.

Free trial

New companies get a 3-day free trial with no card required. It is the full product on your own data — that is deliberate, because billing real clients is the only test that tells you anything.

When the trial ends, choose a plan to continue. If you do not, the account locks: nothing is deleted, but the panels stop until a plan is active. There is no automatic charge at the end of a trial.

Pricing and billing

Pricing is per branch, per cycle. Adding a branch changes what you owe from the next cycle onward.
You choose a monthly or a yearly cycle. Yearly is charged at ten months' price for twelve months of service.
Payment is by card with 3-D Secure, JazzCash mobile wallet, or JazzCash over-the-counter. Over-the-counter payments post when the gateway confirms them, which is not instant.
Amounts are in Pakistani Rupees and exclude any taxes or bank charges that apply to you.
Only the owner account can view or settle the subscription. Admin and branch accounts cannot, by design.
The current plan, renewal date and next payment date are always visible in the owner panel. Nothing about your bill is hidden from you.

We may change plan pricing. Existing subscribers get at least 30 days' notice before a change applies to them, and the change takes effect at the start of the next cycle — never mid-cycle.

Late or missed payment

If a cycle goes unpaid, the account moves out of good standing and branch logins lock. This stops an unpaid account from continuing to trade on the platform. It is not a deletion and it is not punitive.

Your data stays exactly as it was. Nothing is removed because of non-payment.
Settling the outstanding amount from the owner panel restores access immediately.
If an account stays unpaid for 90 days we may close it. We will email the owner before we do, and you can export your data at any point up to that.

Your data

Everything you put into SalonQube — your services, prices, clients, invoices, staff records, stock and reports — belongs to you. We claim no ownership of it and we do not sell it or use it to train anything.

We store and process it to run the service for you, as described in the Privacy Policy. You can export your business records yourself from Statements, Invoices and Salaries, at any time, without asking us.

You are responsible for the lawfulness of the client data you enter — including having a basis to hold a client's name and phone number, and honouring their requests about it. The product gives you the controls to do that.

Acceptable use

Do not use SalonQube to do anything unlawful, to store data you have no right to hold, to send messages a recipient has not consented to receive, or to misrepresent your takings to a tax authority. Do not resell or sublicense access to the platform without a written agreement with us.

We may suspend an account that is being used this way. Where we can, we will contact you first and give you a chance to fix it.

Availability and support

We aim for continuous availability but do not promise uninterrupted service. Maintenance, upstream provider failures and network problems happen.
Point-of-sale billing is built to survive a dropped connection: invoices are written locally, print, and sync when the connection returns. Reporting screens require a live connection.
Support is by email at info@salonqube.com and through the in-app Report a Bug form. We answer within one business day.
Printing depends on your own hardware and on each machine's printer being installed and working. We will help you set it up; we cannot warrant third-party printer drivers.

Warranties and liability

The platform is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability and fitness for a particular purpose.

We are not liable for indirect or consequential loss, lost profits, or loss of goodwill. Our total liability in any twelve-month period is limited to the subscription fees you paid us in that period.

Nothing here excludes liability that cannot lawfully be excluded — including for fraud, or for death or personal injury caused by negligence.

You remain responsible for your own backups of anything you consider irreplaceable, and for verifying figures before you rely on them for tax or payroll purposes.

Ending the agreement

You can cancel at any time from the owner panel. Cancellation takes effect at the end of your current cycle; we do not refund the remainder of a cycle you chose to leave early, except where these terms say otherwise.
We can terminate for material breach of these terms, for unlawful use, or for non-payment after the notice described above.
On termination you may export your data. After 90 days we delete or irreversibly anonymise it, except records we are legally required to keep.

Changes to these terms

We update the date at the top when these terms change. For material changes we email account owners at least 30 days before they take effect. Continuing to use the platform after that date means you accept the revised terms; if you do not, you can cancel before they apply.

Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have exclusive jurisdiction over any dispute arising from them.

Before starting proceedings, please write to us at info@salonqube.com. Nearly everything is faster to fix in an email than in a courtroom.